Refund policy

At GracefulGather, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items. Please review the details below to understand our policy.

Eligibility for Refunds

Refunds are available for products that are unused, unopened, and in their original packaging. To be eligible, a request must be made within 30 days of the delivery date. The following items are generally not eligible for refunds unless defective or damaged upon arrival:

• Personal care items for hygiene reasons
• Cleaning supplies that have been opened or used
• Home decor or kitchen essentials that are customized or personalized

How to Initiate a Refund

To request a refund, please contact our customer support team at [email protected] with your order number and a brief explanation of the issue. We may require photos or additional details to process your request efficiently.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days. Please note that shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

If you received a defective or incorrect item, we are happy to exchange it for the correct product. Contact us at [email protected] to arrange an exchange. Exchanges are subject to product availability.

Non-Refundable Situations

Unfortunately, we cannot offer refunds for items that are not in their original condition, are damaged due to misuse, or are returned after the 30-day window. Sale items may have different refund conditions, which will be specified at the time of purchase.

If you have any questions about our refund policy, feel free to reach out to us at [email protected]. We are here to help!